Privacy Policy

How we handle your data and personal information.

If you have any questions regarding this Policy or if you have any requests related to the processing of your personal data, please contact us at hello at mysterelabs dot com.

1. Data Processing When You Register

When you register an account with Mystere Labs (“we,” “our,” or “us”), we ask you to provide your email address and to choose a password. We collect this information to:

• Create and manage your Mystere Labs dashboard account,
• Provide you access to our data scraping services (“Services”),
• Ensure the security of our platform.

We also collect user IP addresses and browser user agents for safety and fraud prevention purposes.

2. Data Processing When You Contact Us

You may contact us via:

• Email (hello at mysterelabs dot com),
• Social media channels (e.g., Twitter, LinkedIn, etc.),
• Live chat platforms (e.g., Crisp, Telegram).

When you contact us, we process the personal data you provide for the purposes of responding to and administering your inquiry. This data processing is based on your consent, which is given to us by your active decision to contact us (a clear affirmative act establishing consent to process your personal data).

3. Data Processing When We Contact You

Mystere Labs may use your personal data (e.g., email address) to inform you about our services, product updates, or promotions.

• Without separate consent: Where permitted by applicable law, we rely on our legitimate interests to provide you with updates regarding our services.
• With separate consent: If consent is required under the laws of your jurisdiction, we will obtain it first.

You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us at hello at mysterelabs dot com.

4. Data Processing When You Visit Our Website

When you visit our website, we may process data through cookies or similar technologies. Such data is collected on the basis of your consent or other lawful grounds, depending on your location and applicable law.

Cookies are small text files placed on your device by your web browser. We use several categories of cookies:

• Essential Cookies: These are necessary to provide you with core website functionality (e.g., remembering your preferences or keeping you logged in).
• Analytics Cookies: These help us track website usage so we can improve performance and user experience (e.g., Google Analytics, GA4).
• Functionality Cookies: These remember information such as your username, language, or region so the next time you visit, you don’t have to reset them.
• Targeting and Advertising Cookies: These may be placed by third-party advertising networks to deliver ads or measure ad performance. In some cases, they enable automated decision-making to show relevant ads based on your activities.

Below are some of the main cookies and/or tracking tools we may use (subject to change):

• Google Analytics (GA4)
• Intercom
• Quora Pixel
• Hotjar

5. Disclosure of Data

Mystere Labs may use service providers (data processors) for:

• Customer Relationship Management (CRM)
• Business development and marketing
• Email distribution and tracking
• Online live chat and customer support
• Web hosting
• Payment processing
• Data analysis

We share only the personal data necessary for these providers to perform their services. If you interact directly with any of our providers (e.g., by creating a support ticket), please review their respective Privacy Policies to understand how they process your personal information.

International Data Transfers: Your personal data may be transferred to and stored on servers in countries different from your own, where data protection laws may differ. We take appropriate measures to ensure your data is treated securely and in accordance with this Privacy Policy.

6. Data Retention

Mystere Labs typically retains communication-related personal data for up to 10 years from our last contact with you. We may store data longer if required for:

• Compliance with applicable law,
• Defending against legal claims,
• Exercising our legal rights,
• Other legitimate business interests.

7. Data Subject’s Rights

If you wish to edit or delete your personal data, please email us at hello at mysterelabs dot com (or another relevant email address you designate).

Under the General Data Protection Regulation (GDPR) and similar regulations, you may have the right to:

• Access your personal data and learn how it’s processed;
• Restrict the processing of your personal data if it is not processed according to legal requirements or if other grounds apply;
• Transfer your personal data to another data controller, or receive it in a common portable format (applicable to data processed by automated means on the basis of consent or in performance of a contract);
• Object to processing of your personal data if it is based on legitimate interests, unless there are overriding legitimate grounds or for the establishment, exercise, or defense of legal claims;
• Withdraw consent at any time if your personal data is processed based on consent;
• Lodge a complaint with a supervisory authority of your habitual residence, place of work, or where the alleged infringement took place if you believe your rights are violated. However, we encourage you to contact us first at hello at mysterelabs dot com to seek an amicable solution.

8. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time. If we do, we’ll notify you about changes by updating the “Last Updated” date and, where appropriate, by sending you a notice via email or by posting a notification on our website.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please reach out to us at hello at mysterelabs dot com